Sweet Atlantic Hotel & Spa

Characteristics

• Bar
• Hairdresser
• Credit Cards
• Safe box at reception
• Jacuzzi
• Laundry
• Internet connection point
• Rent-a-Car
• Restaurant
• Conference Rooms
• TV room
• Sauna
• Room service
• Reception 24/7
• Lifts
• Payment by Credit Card
• Conference/Meeting Rooms
• Air Conditioning
• Apartment´s with Balcony
• Beachfront
• Breakfast in the room
• Cable Channels
• Secretary in the Apartment
• Facilities for disabled guests
• Family Apartment´s
• Complimentary Toiletries - Free
• Free WiFi
• Free! WiFi - Available in all areas.
• Free! WiFi is available in public areas and is free of charge.
• Free! WiFi is available in the hotel rooms and is free of charge.
• Hairdryer - Free
• Ironing service
• Massage
• Meeting/banquet facilities
• Minibar – Popular
• Newspapers
• No parking available.
• Non-Smoking Apartment´s
• No Smoking in all public areas
• Pets: Not allowed.
• Restaurant (à la carte)
• Safety Box in the Apartment
• Shared lounge/TV area
• Shower
• Telephone in the Apartment´s
• Toilet
• Pets: Pets are allowed on request only in Villa T1 / Apartments (Extra Service)
• View
• VIP room facilities
• Apartment´s Cleaning Service (See Reservation)

SWEET ATLANTIC HOTEL & SPA
Reservation, Payment and Cancellation Policy
1. Check-in and Check-out Times
Check-in: From 3:00 pm.
Check-out: Until 12:00 noon.
Early check-in or late check-out is subject to hotel availability and may incur additional charges, which will be communicated to the guest in advance.
2. Flexible Cancellation Policy — 72 Hours
This policy applies to accommodation reservations made through the official Sweet Atlantic Hotel & Spa booking engine, except for special rates or packages expressly identified as being subject to separate terms and conditions.
Free Cancellation
Guests may cancel their reservation free of charge up to 72 hours before 3:00 pm on their scheduled check-in date.
Cancellations made within this period entitle guests to a full refund of any advance payments made towards accommodation, regardless of the payment method used.
Cancellations After the Free Cancellation Deadline
Cancellations made after the free cancellation deadline will incur a cancellation fee equivalent to the cost of the first night's accommodation.
If the guest has made an advance payment exceeding this cancellation fee, the difference will be refunded.
Failure to Arrive (No-Show)
If a guest fails to arrive on the scheduled check-in date without cancelling within the specified period, a penalty equivalent to the cost of the first night's accommodation will apply.
The remaining nights will not be charged as a No-Show penalty under this policy.
Cancellation Deadline Example
For a reservation with check-in scheduled for 21 October at 3:00 pm, free cancellation is available until 18 October at 3:00 pm (mainland Portugal time).
3. Reservation Guarantee and Payment
All reservations must be guaranteed using one of the payment methods accepted by the hotel.
A) Credit Card Guarantee
A valid credit card is required to guarantee the reservation.
No advance payment will be charged during the free cancellation period, except for a possible card pre-authorisation, provided this has been communicated to and accepted by the guest in advance.
Once the free cancellation period has expired, the hotel may charge the amount corresponding to the first night's accommodation. This amount will be deducted from the total cost of the stay.
No cancellation fee will apply if the reservation is cancelled within the free cancellation period.
Late cancellations or failure to arrive will result in a charge equivalent to the first night's accommodation.
Debit cards and virtual credit cards are not accepted as reservation guarantees where they are not technically supported by the booking system.
B) Bank Transfer Guarantee
The reservation will be confirmed upon receipt of an advance payment equivalent to the first night's accommodation, within a maximum of 24 hours of making the provisional reservation.
The remaining balance will be payable at check-in.
After completing the bank transfer, guests must email proof of payment to [email protected], quoting their reservation number and, where applicable, their invoicing details.
Failure to make the payment within the specified period may result in cancellation of the provisional reservation, following notification to the guest.
Cancellation Within the Free Cancellation Period
Guests who cancel their reservation up to 72 hours before 3:00 pm on the scheduled check-in date will be entitled to a full refund of the advance payment.
Bank account details may be requested where necessary to process the refund.
Late Cancellation or No-Show
An amount equivalent to the first night's accommodation will be retained as a contractual cancellation fee.
This amount will not be refunded, without prejudice to any statutory consumer rights.
4. Cancellation and Refund Procedure
Cancellation requests must be submitted through the booking management facility available on the official booking engine or by email to [email protected].
The date and time at which the cancellation request is received through either of these channels will determine whether the cancellation deadline has been met.
The hotel will confirm the cancellation in writing.
Where a refund is due, it will be processed without undue delay, preferably using the original payment method or by bank transfer to an account verified by the guest.
The hotel will endeavour to complete the refund process within a maximum of 14 calendar days following confirmation of the cancellation and receipt of all information required to process the refund, without prejudice to any mandatory statutory deadline more favourable to the consumer.
The actual availability of refunded funds may depend on the processing times of the relevant banking institutions.
5. Special Conditions — New Year's Eve 2026/2027
Reservations for the special New Year's Eve programme are subject to specific payment and cancellation conditions, which will be clearly displayed before the reservation is confirmed.
Reservation Guarantee and Payments
A deposit equivalent to 30% of the total reservation amount must be paid within 24 hours of making the provisional reservation.
Payment may be made by bank transfer or credit card, depending on the payment methods available.
The remaining balance of 70% must be paid no later than 24 December 2026.
Reservations made after this date will require full payment at the time of confirmation.
Cancellation
In the event of cancellation initiated by the guest, the 30% deposit is non-refundable, subject to applicable statutory consumer rights.
Cancellations made after 24 December 2026, as well as No-Shows, may result in the retention of the full reservation amount, in accordance with the special conditions expressly accepted by the guest and insofar as legally permitted.
Any changes to reservation dates or the issuing of credit towards a future stay will require written approval from Hotel Management.
6. Taxes and Municipal Tourist Tax
Accommodation rates include VAT at the applicable statutory rate.
The Figueira da Foz Municipal Tourist Tax applies in accordance with the municipal regulations in force:
October to March: €1.50 per person, per night.
April to September: €2.00 per person, per night.
The tourist tax applies to guests aged 16 and over, for a maximum of seven consecutive nights per person, per stay, subject to the exemptions provided for under municipal regulations.
Where the tourist tax has not been included in the advance payment, it must be paid directly at the hotel.
7. Children and Baby Cots
Children of all ages are welcome.
For pricing and room occupancy purposes, guests aged 13 and over are considered adults.
The displayed price corresponds to the occupancy selected during the reservation search.
All children must be included in the reservation to ensure accurate pricing and compliance with the room's maximum occupancy.
Children aged 0–2 years: A baby cot may be provided free of charge upon prior request, subject to availability.
8. Sweet Spa Services
Access to the Sweet Spa is not included in all accommodation rates.
Spa Circuit — 60 minutes: €20 per person.
Includes a Dynamic Swimming Pool, Sauna, Steam Room with Chromotherapy, Sensory Shower and Relaxation Room.
Access to the Spa and all treatments requires advance booking and is subject to availability.
Minimum age for Spa access: 14 years.
Massage Treatments — Advance Booking Required:
Aromatherapy Massage — 60 minutes: €65.
Targeted Massage — 25 minutes: €30.
Hot Stone Massage — 60 minutes: €85.
Ayurvedic Massage — 90 minutes: €95.
Use of the Spa facilities and treatments is subject to the applicable safety rules and Sweet Spa terms of use.
9. General Terms and Consumer Rights
Reservations are subject to the commercial terms and conditions expressly presented to and accepted by the guest before confirmation.
For accommodation contracts covering specific dates or periods, the general 14-day statutory right of withdrawal applicable to certain distance contracts does not normally apply, without prejudice to the cancellation policy contractually offered by the hotel.
Cancellations, amendments and any applicable refunds will be handled in accordance with the booked rate and applicable legislation.
These terms and conditions do not restrict any statutory consumer rights, particularly where the hotel fails to fulfil its contractual obligations.
Reservations and Cancellation Enquiries:
Sweet Atlantic Hotel & Spa
Avenida 25 de Abril, No. 21
3080-086 Figueira da Foz, Portugal
Telephone: +351 233 408 900
Email: [email protected]
Website: www.sweethotels.pt